We are in conversations every day and research show that 9 out of 10 conversations miss the mark.
What is Conversational Intelligence and how is it different from other methods?
“Conversational Intelligence® (C-IQ), a new and innovative framework developed by Judith E. Glaser, is the hardwired, and learnable ability, to connect, navigate and grow with others – a necessity in building healthier and more resilient organizations in the face of change. C-IQ begins with TRUST, and ends with a high quality relationship and business success.”
Conversational Intelligence is based on Neuroscience Research and specifically the Neuroscience of Conversations.
Conversational Intelligence® (C-IQ) gives us insight into how our brain responds during conversations and how conversations activate our trust and distrust networks in our brain. Conversational Intelligence elevates Oxytocin, the chemistry of Connection, and lowers Cortisol, the chemistry of fear and distrust.
What do I offer?
I spent about 12 years in the space industry and then truck industry, mainly as a Project Manager, and I can definitely see many situations where we would have benefited from:
- Bringing awareness of our patterns and our impact which is often different from our intentions (So many times people think: that’s not what I meant or that was not my intention. We judge ourselves by our intentions; others judge us by our impact)
- Learning how the brain works to understand our and others’ reactions and therefore releasing the pressure by moving from a place of judgment and blame, of fear or low self-esteem to a more neutral and safer place to observe and take better actions
- Bringing a common language within teams to facilitate sharing and understanding without judging. Wouldn’t it be more fun when someone starts to get on your nerves, instead of shutting down or escalating, to just say: “I am having an amygdala highjack (triggers the fight or flight mode from our primitive brain), let’s try to down-regulate this before moving on. I know this might sound awkward at first but once you’ve past that uncomfortable place, it will change your interaction dynamics and relationships
As a C-IQ Enhanced Skills Practitioner, I am an adept at embodying the C-IQ concept and using tools and frameworks in highly creative and unique ways to serve your or your organization’s needs as they unfold, with the end result of a higher TRUST, an improved focus and productivity and an increased success in a healthy organization.
- individual coaching (for managers and executives)
- Group/team coaching
Contact me to schedule a powerful conversation during which I will go more into details and show you some examples of the tools I use.
All content is adapted from Conversational Intelligence® and the work of Judith E. Glaser